Last updated: January 28, 2025
Truckers Only Insurance Services LLC (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information, including communications through SMS messaging. By accessing or using our services, including SMS communication, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Data
We collect the following personal information:
- Name (first and last)
- Email address
- Phone number
- Mailing address (city, state, ZIP/postal code, country)
- Details provided during customer support inquiries
Usage Data
We may collect Usage Data automatically, such as:
- Device information (IP address, browser type/version, operating system)
- Pages visited, time spent on pages, and other diagnostic data
- Mobile device information, including unique device identifiers
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. See our Cookies Policy for more information.
2. How We Use Your Information
We may use your information for:
- Service Delivery: Providing, maintaining, and improving our services.
- Customer Communication: Sending service updates, support responses, and SMS messages about your account.
- Marketing and Promotions: Sending you promotional offers, discounts, or updates about our services (subject to your consent).
- Compliance and Legal Obligations: Ensuring compliance with applicable laws and protecting our rights.
3. SMS Messaging Policy
Purpose of SMS Messaging
We use SMS to communicate with you regarding:
- Service updates
- Account notifications
- Promotional offers and discounts
- Customer support
Texting Platform
We use RingCentral as our SMS service provider. Your phone number will only be shared with RingCentral for the purpose of delivering SMS messages. RingCentral adheres to its own privacy policy, which you can review on their website.
Consent for SMS Messaging
By providing your phone number and opting in, you consent to receiving text messages from us. These may include both transactional and marketing-related messages. Standard messaging rates may apply, depending on your carrier and plan.
How to Opt Out
You can opt out of receiving SMS marketing messages at any time by:
- Replying STOP to any text message you receive
- Texting UNSUBSCRIBE, CANCEL, or QUIT to our SMS number
Opt-out requests will be processed immediately. However, you may still receive transactional texts related to ongoing services, such as account updates or billing reminders.
4. Sharing Your Information
We may share your personal information in the following cases:
- With Service Providers: Including RingCentral, for communication and delivery of SMS messages.
- For Business Transactions: If the Company is involved in a merger, sale, or acquisition.
- Legal Compliance: To comply with legal obligations or respond to lawful requests.
- With Your Consent: For purposes you explicitly approve.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Opted-out phone numbers are retained only to ensure compliance with opt-out requests.
6. Your Privacy Rights
You have the right to:
- Access: Request details about the data we collect and how it’s used.
- Correction: Update or correct your personal information.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from SMS marketing at any time.
To exercise these rights, contact us at info@truckersonlyinsurance.com.
7. Security
We use commercially reasonable measures to protect your data. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to individuals under 13 years of age. If you believe a child has provided us with personal data, contact us immediately at info@truckersonlyinsurance.com.
9. International Data Transfers
Your information may be processed outside your country of residence. By using our services, you consent to such transfers, provided appropriate safeguards are in place.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Significant changes may be communicated via email or a notice on our website.
11. Contact Us
For any questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, you can reach us at:
California Consumer Privacy Act (CCPA) Privacy Notice
Last Updated: January 28, 2025
Truckers Only Insurance Services LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This notice explains your rights under the California Consumer Privacy Act (CCPA) and describes how we collect, use, and share your information. This notice applies to California residents.
1. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, phone number, mailing address, and IP address.
- Commercial Information: Records of products or services purchased, obtained, or considered.
- Internet or Other Electronic Network Activity: Browsing history, search history, and interactions with our website.
- Geolocation Data: General location information.
- Professional or Employment Information: If provided during an application or inquiry.
We collect this information directly from you (e.g., when you fill out a form, request a quote, or contact us) and indirectly from your device (e.g., website cookies or usage data).
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide and deliver services or products you request.
- To send updates, reminders, and promotional offers (with your consent).
- To process payments or fulfill contractual obligations.
- To comply with legal obligations or resolve disputes.
- To analyze and improve our services and website.
3. Sharing of Personal Information
We may share your personal information with:
- Service Providers: Third-party vendors, including RingCentral, who help us send SMS messages or process your requests.
- Government Agencies: When required by law or to comply with legal requests.
- Advertising and Analytics Providers: To improve our marketing efforts and website performance.
- Business Transfers: If we merge, sell assets, or undergo similar business changes.
We do not sell your personal information for monetary gain; however, some data-sharing practices may be considered “sales” under the CCPA.
4. Your Rights Under the CCPA
As a California resident, you have the following rights:
Right to Know
You may request information about:
- The categories and specific pieces of personal information we’ve collected about you.
- The categories of sources from which the personal information was collected.
- The business or commercial purpose for collecting or sharing the information.
- The categories of third parties with whom we share your information.
Right to Delete
You can request that we delete your personal information unless we need to retain it for legal, security, or business purposes.
Right to Opt-Out
You may opt out of the sale or sharing of your personal information by clicking here or contacting us directly.
Right to Correct
If you believe your personal information is inaccurate, you may request that we correct it.
Right to Non-Discrimination
We will not deny you services, charge you different prices, or provide a lesser quality of service because you exercise your rights under the CCPA.
5. How to Exercise Your Rights
You can exercise your rights by contacting us:
- Phone: 1-877-389-2471
- Email: info@truckersonlyinsurance.com
- Mail: Truckers Only Insurance Services LLC. 222 S Mill Ave Suite 800, Tempe, AZ 85281
When making a request, we may ask you to verify your identity by providing additional information (e.g., email confirmation or verification code).
6. Opt-Out of SMS Messages
If you’ve opted into SMS communications, you can opt out at any time by:
- Replying STOP to any text message you receive.
- Contacting us via email or phone to request removal.
Even after opting out of marketing messages, you may still receive transactional messages necessary for providing our services.
7. Browser Privacy Controls (Global Privacy Control – GPC)
Our website honors Global Privacy Control (GPC) signals, allowing you to opt out of the sale or sharing of your personal information automatically when the signal is enabled in your browser or device.
8. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to This Notice
We may update this Privacy Notice periodically. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this notice regularly to stay informed about how we protect your data.
10. Contact Us
For questions or concerns about this Privacy Notice or to exercise your rights under the CCPA, please contact us:
- Phone: 1-877-389-2471
- Email: info@truckersonlyinsurance.com
- Mail: Truckers Only Insurance Services LLC
222 S Mill Ave Suite 800, Tempe, AZ 8528
